Research Article
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Year 2020, Volume: 2 Issue: 1, 7 - 13, 30.06.2020

Abstract

References

  • Akar, E. ve Kayahan, C. (2007). Elektronik Ticaret ve Elektronik İş Uygulamalar, Modeller, Stratejiler, Nobel Yayın Dağıtım, Ankara.
  • Altun, A., (2004). Elektronik Ticaretin Ekonomik Etkilerinin Gelişmiş Ülkeler ve Türkiye Açısından Değerlendirilmesi, Yüksek Lisans Tezi, Dumlupına Üniversitesi Sosyal Bilimler Enstitüsü, Kütahya, s.25.
  • Bayles, D. L., (2001). E-Commerce Logistics & Fulf illment Delivering the Goods, London: Prentice Hall PTR, p.3.
  • Bozkurt, Veysel., (2002). Elektronik Ticaret, Alfa Yayınları, İstanbul.
  • Bowersox D. J., vd., (2002). Supply Chain Logistics Management, Boston: The McGraw Hill/Irwin.
  • Bramel, J., Simchi-Levi, D., (1996). “Probabilistic Analyses and Practical Algorithms for The Vehicle Routing Problem with Time Windows”, Operations Research, May/June, Vol. 44, No. 3, pp. 501-10.
  • Bromage, N., (2001). “Keep the Customer Satisfied”, Supply Management, Vol. 6, No. 10, pp. 34-36.
  • Çevik, K.K., Koçer, H.E., (2013). “Parçacık Sürü Optimizasyonu ile Yapay Sinir Ağları Eğitimine Dayalı Bir Esnek Hesaplama Uygulaması”, Süleyman Demirel Üniversitesi Fen Bilimleri Enstitüsü Dergisi, Vol. 17, No. 2, pp. 39-45.
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  • Deniz A., Gödekmerdan L., (2011). “Müşterilerin Kargo Firmalarının Sunduğu Hizmetlere Yönelik Tutum ve Düşünceleri Üzerine Bir Araştırma”, Atatürk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, Vol. 15, No. 2, pp. 379-396.
  • Duran, G., (2017). “Kargo Hizmetlerinin Tüketici Davranışlarına Etkisi Üzerine Bir Uygulama”, Strategic Public Management Journal, Vol. 3, No. 5, pp. 109-123.
  • Durusu, A., (2011). Türkiye’de Lojistik Sektörünün Gelişimi ve Örnek Uygulamaların İncelenmesi, Yüksel Lisans Tezi, İstanbul Arel Üniversitesi, İstanbul, s.69.
  • Groznik A. ve Kovacic A., (2004). “E-Logistics Informatization of Slovenian Transpory Logistics Cluster”, Working Papers/Research Center of Th e Faculty of Economics, http://www.tlg.net, 25.05.2007.
  • Öz, M., (2011). “Lojistikte Yeni Yaklaşımlar”, Sütçü İmam Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Cilt:1, s:147.
  • Özçelik, M., (2017). “Türkiye’de İnternet Kullanımı ve E-Ticaret İstatistikleri”, Konya Ticaret Odası Etüd-Araştırma Servisi, p.8.
  • Reynolds, J., (2001). Logistic & Fulfillment for E-Business: A Practical Guide to Mastering Back Office Function for Online Commerce, London: McGraw-Hill, p.9.
  • Terzi, N., Mandal, Y., (2016). “An Application on Relationship Between Electronic Commerce and Logistics in Retail Sector”, Global Business Research Congress (GBRC), May 26-27, Vol.2, İstanbul.
  • Terry L. E., Thomas D. J., Fernanda L. T. and Scot B., (2000). “The Last Mile: An Examination of Effects of Online Retail Delivery Strategies on Consumers”, Journal of Business Logistics, Vol. 24, No. 2.
  • Trepper, C.H., (2000). E-Commerce Strategies, Microsoft Press, Washington, p.9.
  • Turban, E., (2002). Electronic Commerce 2002: A Managerial Perspective, Englewood Cliffs, NJ: 4
  • Turban, E., King, D., Jae L., Merrill W., Michael C., (2002), Electronic Commerce, Prentice-Hall Inc., New Jersey, p.4.
  • Türkmen M. A, SARICAN M. A., (2017). “E-Lojistikte Kritik Faktörlerin Belirlenmesi: Türkiye’deki E-Lojistik Uygulamaları”, Pamukkale Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, No. 26, s.278.
  • Yankelovich., (2000). “Monitor eTrends: Customer Service”, http://www.yankelovich.com, [Accessed, 21 August 2019].
  • http://www.tuketiciler.org, [Accessed, 23 August 2019].
  • http://www.oecd.org, [Accessed, 23 August 2019].
  • http://www.wto.org, [Accessed, 23 August 2019].
  • http://www.ekonomi.gov.tr, [Accessed, 23 August 2019].
  • http://www.igeme.org.tr/tur/sss/eticaret.htm, [Accessed, 23 August 2019].
  • https://www.computerworld.com, [Accessed, 23 August 2019].

PROBLEMS IN URBAN E-COMMERCE DELIVERIES: A SURVEY STUDY

Year 2020, Volume: 2 Issue: 1, 7 - 13, 30.06.2020

Abstract

Many businesses in the e-commerce sector have different logistic processes, delivery quantity, densities and speeds. Nevertheless, the most important goal is to ensure that the products and services reach their customers quickly and smoothly. However, online businesses and logistics companies have not been able to adapt to e-commerce and digital processes as fast as customers. For this reason, both businesses and customers experience major problems in the delivery of online products. Therefore, the aim of this study is to investigate the physical distribution problems in e-commerce logistics. In the first three sections, e-commerce, logistics and e-commerce logistics are mentioned and in the last part, a survey is conducted for online retail businesses in Mersin province and the data obtained are evaluated.

References

  • Akar, E. ve Kayahan, C. (2007). Elektronik Ticaret ve Elektronik İş Uygulamalar, Modeller, Stratejiler, Nobel Yayın Dağıtım, Ankara.
  • Altun, A., (2004). Elektronik Ticaretin Ekonomik Etkilerinin Gelişmiş Ülkeler ve Türkiye Açısından Değerlendirilmesi, Yüksek Lisans Tezi, Dumlupına Üniversitesi Sosyal Bilimler Enstitüsü, Kütahya, s.25.
  • Bayles, D. L., (2001). E-Commerce Logistics & Fulf illment Delivering the Goods, London: Prentice Hall PTR, p.3.
  • Bozkurt, Veysel., (2002). Elektronik Ticaret, Alfa Yayınları, İstanbul.
  • Bowersox D. J., vd., (2002). Supply Chain Logistics Management, Boston: The McGraw Hill/Irwin.
  • Bramel, J., Simchi-Levi, D., (1996). “Probabilistic Analyses and Practical Algorithms for The Vehicle Routing Problem with Time Windows”, Operations Research, May/June, Vol. 44, No. 3, pp. 501-10.
  • Bromage, N., (2001). “Keep the Customer Satisfied”, Supply Management, Vol. 6, No. 10, pp. 34-36.
  • Çevik, K.K., Koçer, H.E., (2013). “Parçacık Sürü Optimizasyonu ile Yapay Sinir Ağları Eğitimine Dayalı Bir Esnek Hesaplama Uygulaması”, Süleyman Demirel Üniversitesi Fen Bilimleri Enstitüsü Dergisi, Vol. 17, No. 2, pp. 39-45.
  • Deniz, R.B., (2001). İşletmeden Tüketiciye İnternette Pazarlama ve Türkiye’deki Boyutlar, Beta Yayım, s.14.
  • Deniz A., Gödekmerdan L., (2011). “Müşterilerin Kargo Firmalarının Sunduğu Hizmetlere Yönelik Tutum ve Düşünceleri Üzerine Bir Araştırma”, Atatürk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, Vol. 15, No. 2, pp. 379-396.
  • Duran, G., (2017). “Kargo Hizmetlerinin Tüketici Davranışlarına Etkisi Üzerine Bir Uygulama”, Strategic Public Management Journal, Vol. 3, No. 5, pp. 109-123.
  • Durusu, A., (2011). Türkiye’de Lojistik Sektörünün Gelişimi ve Örnek Uygulamaların İncelenmesi, Yüksel Lisans Tezi, İstanbul Arel Üniversitesi, İstanbul, s.69.
  • Groznik A. ve Kovacic A., (2004). “E-Logistics Informatization of Slovenian Transpory Logistics Cluster”, Working Papers/Research Center of Th e Faculty of Economics, http://www.tlg.net, 25.05.2007.
  • Öz, M., (2011). “Lojistikte Yeni Yaklaşımlar”, Sütçü İmam Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Cilt:1, s:147.
  • Özçelik, M., (2017). “Türkiye’de İnternet Kullanımı ve E-Ticaret İstatistikleri”, Konya Ticaret Odası Etüd-Araştırma Servisi, p.8.
  • Reynolds, J., (2001). Logistic & Fulfillment for E-Business: A Practical Guide to Mastering Back Office Function for Online Commerce, London: McGraw-Hill, p.9.
  • Terzi, N., Mandal, Y., (2016). “An Application on Relationship Between Electronic Commerce and Logistics in Retail Sector”, Global Business Research Congress (GBRC), May 26-27, Vol.2, İstanbul.
  • Terry L. E., Thomas D. J., Fernanda L. T. and Scot B., (2000). “The Last Mile: An Examination of Effects of Online Retail Delivery Strategies on Consumers”, Journal of Business Logistics, Vol. 24, No. 2.
  • Trepper, C.H., (2000). E-Commerce Strategies, Microsoft Press, Washington, p.9.
  • Turban, E., (2002). Electronic Commerce 2002: A Managerial Perspective, Englewood Cliffs, NJ: 4
  • Turban, E., King, D., Jae L., Merrill W., Michael C., (2002), Electronic Commerce, Prentice-Hall Inc., New Jersey, p.4.
  • Türkmen M. A, SARICAN M. A., (2017). “E-Lojistikte Kritik Faktörlerin Belirlenmesi: Türkiye’deki E-Lojistik Uygulamaları”, Pamukkale Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, No. 26, s.278.
  • Yankelovich., (2000). “Monitor eTrends: Customer Service”, http://www.yankelovich.com, [Accessed, 21 August 2019].
  • http://www.tuketiciler.org, [Accessed, 23 August 2019].
  • http://www.oecd.org, [Accessed, 23 August 2019].
  • http://www.wto.org, [Accessed, 23 August 2019].
  • http://www.ekonomi.gov.tr, [Accessed, 23 August 2019].
  • http://www.igeme.org.tr/tur/sss/eticaret.htm, [Accessed, 23 August 2019].
  • https://www.computerworld.com, [Accessed, 23 August 2019].
There are 29 citations in total.

Details

Primary Language English
Subjects Business Administration
Journal Section Research Articles
Authors

Mehmet Karaoğlu 0000-0003-0433-6006

Publication Date June 30, 2020
Submission Date November 15, 2019
Published in Issue Year 2020 Volume: 2 Issue: 1

Cite

APA Karaoğlu, M. (2020). PROBLEMS IN URBAN E-COMMERCE DELIVERIES: A SURVEY STUDY. Mersin University Journal of Maritime Faculty, 2(1), 7-13.
AMA Karaoğlu M. PROBLEMS IN URBAN E-COMMERCE DELIVERIES: A SURVEY STUDY. MEUJMAF. June 2020;2(1):7-13.
Chicago Karaoğlu, Mehmet. “PROBLEMS IN URBAN E-COMMERCE DELIVERIES: A SURVEY STUDY”. Mersin University Journal of Maritime Faculty 2, no. 1 (June 2020): 7-13.
EndNote Karaoğlu M (June 1, 2020) PROBLEMS IN URBAN E-COMMERCE DELIVERIES: A SURVEY STUDY. Mersin University Journal of Maritime Faculty 2 1 7–13.
IEEE M. Karaoğlu, “PROBLEMS IN URBAN E-COMMERCE DELIVERIES: A SURVEY STUDY”, MEUJMAF, vol. 2, no. 1, pp. 7–13, 2020.
ISNAD Karaoğlu, Mehmet. “PROBLEMS IN URBAN E-COMMERCE DELIVERIES: A SURVEY STUDY”. Mersin University Journal of Maritime Faculty 2/1 (June 2020), 7-13.
JAMA Karaoğlu M. PROBLEMS IN URBAN E-COMMERCE DELIVERIES: A SURVEY STUDY. MEUJMAF. 2020;2:7–13.
MLA Karaoğlu, Mehmet. “PROBLEMS IN URBAN E-COMMERCE DELIVERIES: A SURVEY STUDY”. Mersin University Journal of Maritime Faculty, vol. 2, no. 1, 2020, pp. 7-13.
Vancouver Karaoğlu M. PROBLEMS IN URBAN E-COMMERCE DELIVERIES: A SURVEY STUDY. MEUJMAF. 2020;2(1):7-13.

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