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Antecedents of Employee Creativity in the Tourism and Hospitality Industry: A Systematic Literature Review

Year 2023, Volume: 6 Issue: 2, 107 - 120, 15.09.2023
https://doi.org/10.58636/jtis.1342529

Abstract

The concept of employee creativity plays an important role in the success and effectiveness of today's organizations, especially service organizations. In this sense, it is considered important to discover the factors affecting employee creativity. Therefore, the purpose of this paper is to synthesize the extant literature to gain insight into the antecedents of employee creativity in the hospitality and tourism industry. As a matter of fact, systematic literature review (SLR) is frequently used to evaluate existing research on a particular research topic. 38 articles published in SSCI indexed journals in the Web of Science database were analysed systematically using content analysis. The vast majority of empirical articles on the topic were based on the quantitative research method. Moreover, the antecedents of employee creativity were classified under five main categories: individual, organizational, psychological, job related and leader related. Overall, most of the studies reviewed highlighted organizational and leader-related factors as antecedents of employee creativity. Finally, this paper offers suggestions to tourism and hospitality managers on how to increase employee creativity.

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Project Number

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References

  • Ahmad, N., Ullah, Z., AlDhaen, E., Han, H., Araya-Castillo, L. & Ariza-Montes, A. (2022). Fostering hotel-employee creativity through micro-level corporate social responsibility: A social identity theory perspective. Frontiers in Psychology, 13, 853125.
  • Akgunduz, Y., Alkan, C. & Gök, Ö.A. (2018). Perceived organizational support, employee creativity, and proactive personality: The mediating effect of meaning of work. Journal of Hospitality and Tourism Management, 34, 105-114.
  • Akhtar, M. W., Karatepe, O. M., Syed, F. & Husnain, M. (2022). Leader knowledge hiding, feedback avoidance and hotel employee outcomes: A moderated mediation model. International Journal of Contemporary Hospitality Management, 34 (2), 578–600.
  • AlKayid, K., Selem, K. M., Shehata, A. E. & Tan, C. C. (2023). Leader vision, organizational inertia and service hotel employee creativity: Role of knowledge-donating. Current Psychology, 42, 3382-3394.
  • Amabile, T. M. (1988). A model of creativity and innovation in organizations. Research in Organizational Behavior, 10(1), 123–167.
  • Anasori, E., De Vita, G. & Küçükergin, K.G. (2023). Workplace bullying, psychological distress, job performance and employee creativity: The moderating effect of psychological resilience. The Service Industries Journal, 43(5-6), 336-357.
  • Bavik, A. & Kuo, C.F. (2022). A systematic review of creativity in tourism and hospitality. The Service Industries Journal, 42(5-6), 321-359.
  • Chang, J.H. & Teng, C.C. (2017). Intrinsic or extrinsic motivations for hospitality employees’ creativity: the moderating role of organization-level regulatory focus. International Journal of Hospitality Management, 60, 133–141.
  • Cheung, M.F. & Wong, C. (2011). Transformational leadership, leader support, and employee creativity. Leadership and Organization Development Journal, 32(7), 656-672.
  • Chien, S.Y., Yang, A.J.F. & Huang, Y.C. (2021). Hotel frontline service employees' creativity and customer-oriented boundary-spanning behaviors: The effects of role stress and proactive personality. Journal of Hospitality and Tourism Management, 47, 422-430.
  • Darini, M., Pazhouhesh, H. & Moshiri, F. (2011). Relationship between employee's innovation (creativity) and time management. Procedia - Social and Behavioral Sciences, 25, 201-213.
  • Darvishmotevali, M., Altinay, L. & De Vita, G. (2018). Emotional intelligence and creative performance: Looking through the lens of environmental uncertainty and cultural intelligence. International Journal of Hospitality Management, 73(2018), 44–54.
  • Denyer, D. & Tranfield, D. (2009). Producing a systematic review. D. Buchanan & A. Bryman (Eds.), The Sage handbook of organizational research methods. London: Sage Publications Ltd.
  • Ekinci, Y. & Dawes, P. L. (2009). Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction. Service Industries Journal, 29(4), 503-521.
  • Guo, M., Ahmad, N., Adnan, M., Scholz, M., Rehman, K. & Naveed, R.T. (2021). The relationship of CSR and employee creativity in the hotel sector: the mediating role of job autonomy. Sustainability, 13(8), 10032. Gupta, R. & Bajaj, B. (2017). The relationship between leader’s emotional intelligence and employee creativity: A conceptual framework of mechanism. Procedia Computer Science, 122, 471–477.
  • Hai, M., Latif, S., Bilal, A.R. & Ahmad, B. (2022). Respect: give it to get it! Does leadership complimented with respect can foster creativity?”. International Journal of Emerging Markets, 17(2), 621-644.
  • Hakim, P.N.M. and Wahab, E. (2023). The impact of employee creativity on innovative work behaviour. Research in Management of Technology and Business, 4(1), 269-281.
  • He, J., Morrison, A. M. & Zhang, H. (2021). How high-performance HR practices and LMX affect employee engagement and creativity in hospitality. Journal of Hospitality & Tourism Research, 45(8), 1360–1382. Hon, A. H. Y. (2011). Enhancing employee creativity in the Chinese context: The mediating role of employee self-concordance. International Journal of Hospitality Management, 30(2), 375-384.
  • Hon, A. H. Y. (2012a). When competency-based pay relates to creative performance: The moderating role of employee psychological need. International Journal of Hospitality Management, 31(1), 130–138.
  • Hon, A. H. Y. & Lui, S. S. (2016). Employee creativity and innovation in organizations. International Journal of Contemporary Hospitality Management, 28(5), 862–885.
  • Hon, A. H. Y., Chan, W. W. H. & Lu, L. (2013). Overcoming work-related stress and promoting employee creativity in hotel industry: The role of task feedback from supervisor. International Journal of Hospitality Management, 33, 416–424.
  • Hon, A.H. (2012b). Shaping environments conductive to creativity: the role of intrinsic motivation. Cornell Hospitality Quarterly, 53(1), 53-64.
  • Horng, J. S., Tsai, C. Y., Yang, T. C. & Liu, C. H. (2016). Exploring the relationship between proactive personality, work environment and employee creativity among tourism and hospitality employees. International Journal of Hospitality Management, 54, 25-34.
  • Hou, F., Su, Y., Qi, M.D., Dong, B. & Jia, Y.L. (2024). A multilevel investigation of the cascading effect of entrepreneurial leadership on employee creativity: Evidence from Chinese hospitality and tourism firms. Tourism Management, 100, 104816.
  • Hur, W. M., Moon, T. W. & Ko, S. H. (2018). How employees' perceptions of CSR increase employee creativity: Mediating mechanisms of compassion at work and intrinsic motivation. Journal of Business Ethics, 153(3), 629–644.
  • Hur, W.M., Moon, T. & Jun, J.K. (2016). The effect of workplace incivility on service employee creativity: The mediating role of emotional exhaustion and intrinsic motivation. Journal of Services Marketing, 30(12), 302-315.
  • Islam, T., Chaudhary, A., Jamil, S. & Ali, H.F. (2021). Unleashing the mechanism between affect-based trust and employee creativity: A knowledge sharing perspective. Global Knowledge, Memory and Communication, 71(6/7), 509-528.
  • Jaiswal, N.K. & Dhar, R.L. (2015). Transformational leadership, innovation climate, creative selfefficacy and employee creativity: A multilevel study. International Journal of Hospitality Management, 51, 30-41.
  • Javed, B., Khan, A.A., Bashir, S. & Arjoon, S. (2017). Impact of ethical leadership on creativity: The role of psychological empowerment. Current Issues in Tourism, 20(8), 839-851.
  • Khan, K., Kunz, R., Kleijnen, J. & Antes, G. (2003). Five steps to conducting a systematic review. Journal of the Royal Society of Medicine, 96(3), 118-121.
  • Liao, S.H. & Chen, C.C. (2018). Leader-member exchange and employee creativity: Knowledge sharing: the moderated mediating role of psychological contract. Leadership and Organization Development Journal, 39(3), 419-435.
  • Liu, J.S., Lu, L.Y.Y., Lu, W.M., and Lin, B. J. Y. ( 2013). Data envelopment analysis 1978–2010: A citation-based literature survey. Omega, 41(1), 3-15.
  • Lukersmith, S. & Burgess-Limerick, R. (2013). The perceived importance and the presence of creative potential in the health professional's work environment. Ergonomics, 56(6), 922-934.
  • Mohamed L. M. (2016). Assessing the effects of transformational leadership: a study on Egyptian hotel employees. Journal of Hospitality and Tourism Management, 27, 49–59.
  • Mullin, R. F. & Sherman, R. (1993). Creativity and performance appraisal: shall never the twain meet. Creativity Research Journal, 6(4), 425–434.
  • Oh, S.H., Hur, W.M. & Kim, H. (2022).Employee creativity in socially responsible companies: Moderating effects of intrinsic and prosocial motivation. Current Psychology, 42, 18178-18196.
  • Rice, G. (2006). Individual values, organizational context, and self-perceptions of employee creativity: Evidence from Egyptian organizations. Journal of Business Research, 59(2), 233-241.
  • Ruiz-Palomino, P. & Zoghbi-Manrique-de-Lara, P. (2020). How and when servant leaders fuel creativity: The role of servant attitude and intrinsic motivation. International Journal of Hospitality Management, 89, 102537.
  • Shao, J., Cherian, J., Xu, L., Zaheer, M., Samad, S., Comite, U., Mester, L. & Badulescu, D. A (2022). CSR perspective to drive employee creativity in the hospitality sector: A moderated mediation mechanism of inclusive leadership and polychronicity. Sustainability, 14(10), 6273.
  • Siachou, E., Trichina, E., Papasolomou, I. & Sakka, G. (2021). Why do employees hide their knowledge and what are the consequences? A systematic literature review. Journal of Business Research, 135, 195-213. Sigala, M. & Chalkiti, K. (2015). Knowledge management, social media and employee creativity. International Journal of Hospitality Management, 45, 44-58.
  • Sok, P., Sok, K. M., Danaher, T. S., & Danaher, P. J. (2018). The complementarity of frontline service employee creativity and attention to detail in service delivery. Journal of Service Research, 21(3), 365-378.
  • Thanh, B.T. & Tran, L.T.T. (2023). When leaders and peers positively facilitate creativity: The moderating role of absorptive capacity. Leadership & Organization Development Journal, 44 (2), 274-290.
  • Trong Tuan, L. (2020). Can managing employee diversity be a pathway to creativity for tour companies? International Journal of Contemporary Hospitality Management, 32(1), 81–107.
  • Tsai, C., Horng, J., Liu, C. & Hu, D. (2015). Work environment and atmosphere: The role of organizational support in the creativity performance of tourism and hospitality organizations. International Journal of Hospitality Management, 46, 26-35.
  • Tsai, C.T.S. & Lee, Y.J. (2014). Emotional intelligence and employee creativity in travel agencies. Current Issues in Tourism, 17(10), 862-871.
  • Tsaur, S.H., Yen, C.H. & Yang, W.Y. (2011). Do job characteristics lead to employee creativity in travel agencies? International Journal of Tourism Research, 13(2), 191-204.
  • Wang, C.J. (2016). Does leader-member exchange enhance performance in the hospitality industry?. International Journal of Contemporary Hospitality Management, 28(5), 969–987.
  • Wang, C.J. (2022). Exploring the mechanisms linking transformational leadership, perceived organizational support, creativity, and performance in hospitality: The mediating role of affective organizational commitment. Behavioral Sciences, 12(10), 406.
  • Wang, X., Guchait, P., Madera, J. M. & Pasamehmetoglu, A. (2018). Is “Do it right the first time” necessarily right? International Journal of Contemporary Hospitality Management, 30(3), 1398–1418.
  • Wang, C., Tsai, H. & Tsai, M. (2014). Linking transformational leadership and employee creativity in the hospitality industry: The influences of creative role identity, creative self-efficacy, and job complexity. Tourism Management, 40(1), 79-89.
  • Wang, X., Wen, X., Paşamehmetoğlu, A. & Guchait, P. (2021). Hospitality employee's mindfulness and its impact on creativity and customer satisfaction: The moderating role of organizational error tolerance. International Journal of Hospitality Management, 94, 102846.
  • Wu, C. M. & Chen T.J. (2018). Collective psychological capital: Linking shared leadership, organizational commitment, and creativity. International Journal of Hospitality Management, 74, 75–84.
  • Ye, B. H., Tung, V. W. S., Li, J. J. & Zhu, H. (2020). Leader humility, team humility and employee creative performance: The moderating roles of task dependence and competitive climate. Tourism Management, 81, 104170.
  • Yıkılmaz İ. & Sürücü L. (2021). Leader–member exchange as a mediator of the relationship between authentic leadership and employee creativity. Journal of Management & Organization, 1–14.
  • Yoopetch, C. (2017). The effect of creativity and learning on satisfaction of airline employees. Catalyst, 15(1), 45-54.
  • Zywiołek, J., Tucmeanu, E.R., Tucmeanu, A.I., Isac, N. & Yousaf, Z. (2022). Nexus of transformational leadership, employee adaptiveness, knowledge sharing, and employee creativity. Sustainability, 14(18), 11607.

Turizm ve Konaklama Endüstrisinde Çalışan Yaratıcılığının Öncülleri: Sistematik Bir Literatür Taraması

Year 2023, Volume: 6 Issue: 2, 107 - 120, 15.09.2023
https://doi.org/10.58636/jtis.1342529

Abstract

Project Number

-

References

  • Ahmad, N., Ullah, Z., AlDhaen, E., Han, H., Araya-Castillo, L. & Ariza-Montes, A. (2022). Fostering hotel-employee creativity through micro-level corporate social responsibility: A social identity theory perspective. Frontiers in Psychology, 13, 853125.
  • Akgunduz, Y., Alkan, C. & Gök, Ö.A. (2018). Perceived organizational support, employee creativity, and proactive personality: The mediating effect of meaning of work. Journal of Hospitality and Tourism Management, 34, 105-114.
  • Akhtar, M. W., Karatepe, O. M., Syed, F. & Husnain, M. (2022). Leader knowledge hiding, feedback avoidance and hotel employee outcomes: A moderated mediation model. International Journal of Contemporary Hospitality Management, 34 (2), 578–600.
  • AlKayid, K., Selem, K. M., Shehata, A. E. & Tan, C. C. (2023). Leader vision, organizational inertia and service hotel employee creativity: Role of knowledge-donating. Current Psychology, 42, 3382-3394.
  • Amabile, T. M. (1988). A model of creativity and innovation in organizations. Research in Organizational Behavior, 10(1), 123–167.
  • Anasori, E., De Vita, G. & Küçükergin, K.G. (2023). Workplace bullying, psychological distress, job performance and employee creativity: The moderating effect of psychological resilience. The Service Industries Journal, 43(5-6), 336-357.
  • Bavik, A. & Kuo, C.F. (2022). A systematic review of creativity in tourism and hospitality. The Service Industries Journal, 42(5-6), 321-359.
  • Chang, J.H. & Teng, C.C. (2017). Intrinsic or extrinsic motivations for hospitality employees’ creativity: the moderating role of organization-level regulatory focus. International Journal of Hospitality Management, 60, 133–141.
  • Cheung, M.F. & Wong, C. (2011). Transformational leadership, leader support, and employee creativity. Leadership and Organization Development Journal, 32(7), 656-672.
  • Chien, S.Y., Yang, A.J.F. & Huang, Y.C. (2021). Hotel frontline service employees' creativity and customer-oriented boundary-spanning behaviors: The effects of role stress and proactive personality. Journal of Hospitality and Tourism Management, 47, 422-430.
  • Darini, M., Pazhouhesh, H. & Moshiri, F. (2011). Relationship between employee's innovation (creativity) and time management. Procedia - Social and Behavioral Sciences, 25, 201-213.
  • Darvishmotevali, M., Altinay, L. & De Vita, G. (2018). Emotional intelligence and creative performance: Looking through the lens of environmental uncertainty and cultural intelligence. International Journal of Hospitality Management, 73(2018), 44–54.
  • Denyer, D. & Tranfield, D. (2009). Producing a systematic review. D. Buchanan & A. Bryman (Eds.), The Sage handbook of organizational research methods. London: Sage Publications Ltd.
  • Ekinci, Y. & Dawes, P. L. (2009). Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction. Service Industries Journal, 29(4), 503-521.
  • Guo, M., Ahmad, N., Adnan, M., Scholz, M., Rehman, K. & Naveed, R.T. (2021). The relationship of CSR and employee creativity in the hotel sector: the mediating role of job autonomy. Sustainability, 13(8), 10032. Gupta, R. & Bajaj, B. (2017). The relationship between leader’s emotional intelligence and employee creativity: A conceptual framework of mechanism. Procedia Computer Science, 122, 471–477.
  • Hai, M., Latif, S., Bilal, A.R. & Ahmad, B. (2022). Respect: give it to get it! Does leadership complimented with respect can foster creativity?”. International Journal of Emerging Markets, 17(2), 621-644.
  • Hakim, P.N.M. and Wahab, E. (2023). The impact of employee creativity on innovative work behaviour. Research in Management of Technology and Business, 4(1), 269-281.
  • He, J., Morrison, A. M. & Zhang, H. (2021). How high-performance HR practices and LMX affect employee engagement and creativity in hospitality. Journal of Hospitality & Tourism Research, 45(8), 1360–1382. Hon, A. H. Y. (2011). Enhancing employee creativity in the Chinese context: The mediating role of employee self-concordance. International Journal of Hospitality Management, 30(2), 375-384.
  • Hon, A. H. Y. (2012a). When competency-based pay relates to creative performance: The moderating role of employee psychological need. International Journal of Hospitality Management, 31(1), 130–138.
  • Hon, A. H. Y. & Lui, S. S. (2016). Employee creativity and innovation in organizations. International Journal of Contemporary Hospitality Management, 28(5), 862–885.
  • Hon, A. H. Y., Chan, W. W. H. & Lu, L. (2013). Overcoming work-related stress and promoting employee creativity in hotel industry: The role of task feedback from supervisor. International Journal of Hospitality Management, 33, 416–424.
  • Hon, A.H. (2012b). Shaping environments conductive to creativity: the role of intrinsic motivation. Cornell Hospitality Quarterly, 53(1), 53-64.
  • Horng, J. S., Tsai, C. Y., Yang, T. C. & Liu, C. H. (2016). Exploring the relationship between proactive personality, work environment and employee creativity among tourism and hospitality employees. International Journal of Hospitality Management, 54, 25-34.
  • Hou, F., Su, Y., Qi, M.D., Dong, B. & Jia, Y.L. (2024). A multilevel investigation of the cascading effect of entrepreneurial leadership on employee creativity: Evidence from Chinese hospitality and tourism firms. Tourism Management, 100, 104816.
  • Hur, W. M., Moon, T. W. & Ko, S. H. (2018). How employees' perceptions of CSR increase employee creativity: Mediating mechanisms of compassion at work and intrinsic motivation. Journal of Business Ethics, 153(3), 629–644.
  • Hur, W.M., Moon, T. & Jun, J.K. (2016). The effect of workplace incivility on service employee creativity: The mediating role of emotional exhaustion and intrinsic motivation. Journal of Services Marketing, 30(12), 302-315.
  • Islam, T., Chaudhary, A., Jamil, S. & Ali, H.F. (2021). Unleashing the mechanism between affect-based trust and employee creativity: A knowledge sharing perspective. Global Knowledge, Memory and Communication, 71(6/7), 509-528.
  • Jaiswal, N.K. & Dhar, R.L. (2015). Transformational leadership, innovation climate, creative selfefficacy and employee creativity: A multilevel study. International Journal of Hospitality Management, 51, 30-41.
  • Javed, B., Khan, A.A., Bashir, S. & Arjoon, S. (2017). Impact of ethical leadership on creativity: The role of psychological empowerment. Current Issues in Tourism, 20(8), 839-851.
  • Khan, K., Kunz, R., Kleijnen, J. & Antes, G. (2003). Five steps to conducting a systematic review. Journal of the Royal Society of Medicine, 96(3), 118-121.
  • Liao, S.H. & Chen, C.C. (2018). Leader-member exchange and employee creativity: Knowledge sharing: the moderated mediating role of psychological contract. Leadership and Organization Development Journal, 39(3), 419-435.
  • Liu, J.S., Lu, L.Y.Y., Lu, W.M., and Lin, B. J. Y. ( 2013). Data envelopment analysis 1978–2010: A citation-based literature survey. Omega, 41(1), 3-15.
  • Lukersmith, S. & Burgess-Limerick, R. (2013). The perceived importance and the presence of creative potential in the health professional's work environment. Ergonomics, 56(6), 922-934.
  • Mohamed L. M. (2016). Assessing the effects of transformational leadership: a study on Egyptian hotel employees. Journal of Hospitality and Tourism Management, 27, 49–59.
  • Mullin, R. F. & Sherman, R. (1993). Creativity and performance appraisal: shall never the twain meet. Creativity Research Journal, 6(4), 425–434.
  • Oh, S.H., Hur, W.M. & Kim, H. (2022).Employee creativity in socially responsible companies: Moderating effects of intrinsic and prosocial motivation. Current Psychology, 42, 18178-18196.
  • Rice, G. (2006). Individual values, organizational context, and self-perceptions of employee creativity: Evidence from Egyptian organizations. Journal of Business Research, 59(2), 233-241.
  • Ruiz-Palomino, P. & Zoghbi-Manrique-de-Lara, P. (2020). How and when servant leaders fuel creativity: The role of servant attitude and intrinsic motivation. International Journal of Hospitality Management, 89, 102537.
  • Shao, J., Cherian, J., Xu, L., Zaheer, M., Samad, S., Comite, U., Mester, L. & Badulescu, D. A (2022). CSR perspective to drive employee creativity in the hospitality sector: A moderated mediation mechanism of inclusive leadership and polychronicity. Sustainability, 14(10), 6273.
  • Siachou, E., Trichina, E., Papasolomou, I. & Sakka, G. (2021). Why do employees hide their knowledge and what are the consequences? A systematic literature review. Journal of Business Research, 135, 195-213. Sigala, M. & Chalkiti, K. (2015). Knowledge management, social media and employee creativity. International Journal of Hospitality Management, 45, 44-58.
  • Sok, P., Sok, K. M., Danaher, T. S., & Danaher, P. J. (2018). The complementarity of frontline service employee creativity and attention to detail in service delivery. Journal of Service Research, 21(3), 365-378.
  • Thanh, B.T. & Tran, L.T.T. (2023). When leaders and peers positively facilitate creativity: The moderating role of absorptive capacity. Leadership & Organization Development Journal, 44 (2), 274-290.
  • Trong Tuan, L. (2020). Can managing employee diversity be a pathway to creativity for tour companies? International Journal of Contemporary Hospitality Management, 32(1), 81–107.
  • Tsai, C., Horng, J., Liu, C. & Hu, D. (2015). Work environment and atmosphere: The role of organizational support in the creativity performance of tourism and hospitality organizations. International Journal of Hospitality Management, 46, 26-35.
  • Tsai, C.T.S. & Lee, Y.J. (2014). Emotional intelligence and employee creativity in travel agencies. Current Issues in Tourism, 17(10), 862-871.
  • Tsaur, S.H., Yen, C.H. & Yang, W.Y. (2011). Do job characteristics lead to employee creativity in travel agencies? International Journal of Tourism Research, 13(2), 191-204.
  • Wang, C.J. (2016). Does leader-member exchange enhance performance in the hospitality industry?. International Journal of Contemporary Hospitality Management, 28(5), 969–987.
  • Wang, C.J. (2022). Exploring the mechanisms linking transformational leadership, perceived organizational support, creativity, and performance in hospitality: The mediating role of affective organizational commitment. Behavioral Sciences, 12(10), 406.
  • Wang, X., Guchait, P., Madera, J. M. & Pasamehmetoglu, A. (2018). Is “Do it right the first time” necessarily right? International Journal of Contemporary Hospitality Management, 30(3), 1398–1418.
  • Wang, C., Tsai, H. & Tsai, M. (2014). Linking transformational leadership and employee creativity in the hospitality industry: The influences of creative role identity, creative self-efficacy, and job complexity. Tourism Management, 40(1), 79-89.
  • Wang, X., Wen, X., Paşamehmetoğlu, A. & Guchait, P. (2021). Hospitality employee's mindfulness and its impact on creativity and customer satisfaction: The moderating role of organizational error tolerance. International Journal of Hospitality Management, 94, 102846.
  • Wu, C. M. & Chen T.J. (2018). Collective psychological capital: Linking shared leadership, organizational commitment, and creativity. International Journal of Hospitality Management, 74, 75–84.
  • Ye, B. H., Tung, V. W. S., Li, J. J. & Zhu, H. (2020). Leader humility, team humility and employee creative performance: The moderating roles of task dependence and competitive climate. Tourism Management, 81, 104170.
  • Yıkılmaz İ. & Sürücü L. (2021). Leader–member exchange as a mediator of the relationship between authentic leadership and employee creativity. Journal of Management & Organization, 1–14.
  • Yoopetch, C. (2017). The effect of creativity and learning on satisfaction of airline employees. Catalyst, 15(1), 45-54.
  • Zywiołek, J., Tucmeanu, E.R., Tucmeanu, A.I., Isac, N. & Yousaf, Z. (2022). Nexus of transformational leadership, employee adaptiveness, knowledge sharing, and employee creativity. Sustainability, 14(18), 11607.
There are 56 citations in total.

Details

Primary Language English
Subjects Tourism (Other)
Journal Section Articles
Authors

Aslı Ersoy 0000-0003-4458-4135

Project Number -
Publication Date September 15, 2023
Submission Date August 13, 2023
Published in Issue Year 2023 Volume: 6 Issue: 2

Cite

APA Ersoy, A. (2023). Antecedents of Employee Creativity in the Tourism and Hospitality Industry: A Systematic Literature Review. Journal of Tourism Intelligence and Smartness, 6(2), 107-120. https://doi.org/10.58636/jtis.1342529